The Most Important Questions and Answers on EAP Counselling

We will gladly guide you step by step through the registration process.

You can find the instructions here.

If you experience any problems logging in or registering, simply send a short email to support@insite.de.

You do not need to register or log in to receive general counselling at meinEAP. You can also contact us by phone or email. You will receive the contact details from your employer.

Logging in/registering on the platform is necessary if you want to contact us digitally via our secure online platform and access further company-specific content.

Every counselling is 100% confidential! No one will know that you or your loved ones have used our services, not even your employer. All counsellors are bound to professional secrecy by criminal and labour law.

Every issue is important, and every situation is individual. Whenever you have the feeling that something is burdening you, that you keep thinking about and can’t see a way out of, we’ll help you find a good solution.

All EAP services are free for our corporate customers’ employees and their immediate family members. That means there are no costs for employees or their families.

No, consultation is 100% confidential! We just need the name of your employer, so we know what account to credit you to. If desired you can talk to us anonymously and use a pseudonym.

In that case we would refer you further (referral for additional services e.g. specialists, therapy). If there is a need for further counselling, our guide service supports you with finding suitable experts within the health care system and helps with the organisation of further steps – from request to finding an appointment.

The counselling is done by a qualified expert with academic qualifications in either psychology, medicine, or sociology. All of them have scientifically substantiated trainings in a solution-orientated counselling method and professional experience of many years.

Depending on the counselling topic, you might be talking to experts of specific topics, e.g. a lawyer regarding legal questions or a finance expert regarding financial issues.

Our EAP is completely confidential. This means that no one other than our counsellors knows who uses the programme or what issues are discussed. The service is funded by the employer on a flat-fee basis, so no individual records or reports are required.

At regular intervals, we provide your employer with an anonymised report showing overall utilisation rates and categorised reasons for counselling. These reports are designed so that no conclusions can be drawn about the identity of individual users.
 

Our service number is available Monday through Saturday from 7 a.m. to 10 p.m. and 24 hours a day in case of an emergency. 

The easiest way to send us a request for a specialist appointment is via our online message or by e-mail, ideally with the most important information about the treatment you need and where we can look for you.